Privacy Policy
This policy explains what data Plentake ("we", "us") collects when you use plentake.com and the Plentake plugin for Adobe Premiere Pro, and how we handle it. Contact: hello@plentake.com.
1. Data we collect
- Waitlist and account data: your email address; for paid accounts, your name and login credentials (password stored hashed, or a Google sign-in identifier). Payment card details are handled entirely by our payment provider (merchant of record) — we never see or store card numbers.
- Usage and billing data: which operations you run in the plugin and the credits they consume — required to meter your plan.
- Content you process: when you use AI features, the plugin sends the necessary material (sequence audio for transcription, video frames or photos you choose for thumbnails, frames for reframing, transcripts for planning and writing) to AI providers for processing. Local-only features (such as dB-based silence detection) never leave your computer.
- Website data: standard server logs (IP, user agent) processed by our hosting provider for security and delivery.
- Emails we send: account and billing emails; if you start a checkout and don't finish it, one reminder a few days later with a discount code; and occasional product news. Every marketing email has a one-click unsubscribe link.
2. What we do NOT do
- We do not sell your personal data.
- We do not use your footage, audio, or transcripts to train AI models.
- We do not read your project files; processing happens only for the operations you explicitly run.
3. Processors and subprocessors
We rely on the following service providers. Content sent to AI providers is processed under their respective API terms and privacy policies; where a provider offers settings or agreements that limit the use of API data for model training, we use them. See each provider's policy for details.
| Provider | Purpose |
|---|---|
| Cloudflare | Website hosting, DNS, email forwarding; a short-term backup of a sign-up email if our database is briefly unavailable |
| Supabase | Our database: accounts, credits and usage records, and the email list from our download and waitlist forms |
| MailerLite | Our newsletter tool until September 2026; we no longer send new addresses there |
| Resend | Account, reminder and offer emails, and product news (holds a copy of the email list for sending) |
| Polar (merchant of record) | Checkout, subscriptions, invoicing, tax |
| AssemblyAI | Audio transcription |
| Anthropic | Text AI (planning, writing, motion graphics) |
| OpenAI | Text AI for motion graphics, when you choose that AI quality |
| Google Cloud (Vertex AI) | Text/vision AI and image/video generation |
| fal.ai | Image and video generation |
| HeyGen (HyperFrames) | Rendering motion graphics into video files |
| Pexels | Stock photos and videos (search queries only) |
| Brandfetch | Brand logo lookup (brand names/domains only) |
4. Retention
- Waitlist emails: until you unsubscribe (every email includes an unsubscribe link) or ask us to delete them.
- Unsubscribe requests: kept so that we never send you offers again.
- Account and billing records: for the life of your account plus what tax/accounting law requires.
- Content processed by AI providers: transient processing; generated files (transcripts, images, videos) are saved on your own computer next to your Premiere project — you control and can delete them at any time.
5. Your rights
Depending on where you live (e.g. GDPR in the EU, CCPA in California, KVKK in Türkiye), you may have the right to access, correct, export, or delete your personal data, and to object to or restrict processing. Email hello@plentake.com and we will respond within 30 days. You can also unsubscribe from marketing email at any time via the link in each message.
6. Cookies and website analytics
plentake.com does not use advertising or cross-site tracking cookies, and does not use Google Analytics or any third-party analytics service.
We do run a small first-party, cookieless counter on our own pages so we can see how many people visit and which downloads are used. For each page view it records only: the date, a two-letter country code (from Cloudflare's edge, never your IP address), a coarse operating-system label (mac / win / other), and — if you arrived from a link or campaign — a short source label. Downloads additionally record which file was downloaded and which button started it. These are aggregate counters: nothing is tied to you, no profile is built, and the numbers cannot be traced back to an individual visitor.
The only thing stored in your browser is a short-lived sessionStorage entry holding that source label, so a download started later in the same visit is attributed to the right link. It is deleted when you close the tab, and it is never sent anywhere except with the counter described above.
7. Security
Traffic is encrypted with TLS. API keys and secrets are stored server-side and are never exposed in the plugin or the website. No method of transmission or storage is 100% secure, but we take reasonable measures appropriate to the data we handle.
8. Children
The Service is not directed at children under 16, and we do not knowingly collect their data.
9. Changes
We will post any changes on this page with an updated date, and notify account holders by email about material changes.